The Importance of High Quality Customer Service
Investing in new customers is between 5 and 25 times more expensive than retaining existing ones. (Data from Invest)
(Data from Statista)
The Power of Great Customer Service
If the company’s customer service is excellent, 78% of consumers will do business with a company again after a mistake.
(Data from Salesforce)
The Best Channels for Customer Service
Live chat has the highest satisfaction rate (73%) out of any form of customer communication. Email has a 51% satisfaction rating while phone support has 44%.
(Data from ThriveMyWay)
The Cost of Poor Customer Service
Roughly 61% of customers say they would switch to a new brand after one bad experience.