03. The increasing demand for better quality of life has shifted convenience to the center customer experience.The less time customers spend on researching and purchasing a product, the more time they have for other important tasks. As a result, voice commerce has been explored recently as a way to help customers shop without the need to physically interact with their device.
Voice commands and responsiveness of virtual assistants like Siri, Google Assistant, and Alexa are improving all the time. By 2025, smart home gadgets are estimated to be utilized in more than 77 million households in the United States. In the general merchandise industry, their capacity to assist clients has vastly enhanced. The process of ordering things from home using your voice, with or without a screen to aid customers visually, has a lot of nuances to be explored.
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